Info received
The carrier has your shipping details, but the parcel has not been scanned yet.
ORDER TRACKING
Where's your order?
Enter the tracking number from your shipping email and see exactly where your parcel is, right now.
HOW IT WORKS
Your order’s journey
From the moment you check out to your front door, here is what to expect.
-
Order placed
You get an order confirmation email right away.
-
Processing
We prepare your order. This usually takes 1 to 6 business days.
-
Shipped
We email you a tracking number you can use on this page.
-
On the way
Most parcels arrive 4 to 7 days after shipping, and some take longer.
-
Delivered
Your parcel arrives at your door. Enjoy!
What the status means
Tracking pages use a few common words. Here is what each one tells you.
In transit
Your parcel is on its way and moving between carrier facilities.
Out for delivery
The local courier has your parcel and it should reach you soon.
Delivered
Your parcel has been dropped off at your address.
Pick-up notice
The courier could not deliver, or the parcel is waiting at a pick-up point.
Exception or delay
The carrier hit a snag, such as a customs check or an address question. Most clear up on their own.
Tracking questions
Where do I find my tracking number?
We send it in the shipping confirmation email once your order ships. If you cannot see it, check your spam or promotions folder.
I entered my number but there are no updates
This is common in the first few days. The carrier needs to scan your parcel before tracking updates appear. Please try again a little later.
How long will delivery take?
Delivery times depend on your destination and shipping method. Please check the shipping information provided at checkout. Tracking updates will appear once the carrier scans your parcel.
My tracking has not moved in a few days
Parcels can remain at a sorting hub or customs for a few days without a new scan. If tracking remains unchanged for an extended period, contact our support team with your order number.
It says delivered, but I do not have my parcel
Check around your delivery area, mailbox or parcel locker, and ask household members or neighbours. If you still cannot find it, contact our support team with your order number.
Can I change my address after ordering?
If your order has not shipped, contact us as soon as possible with your order number and correct address. Once the parcel is in transit, an address change may not be possible.
What if my parcel arrives damaged or wrong?
Please contact our support team with your order number and clear photos of the item and packaging. We will review the issue and help you with the next steps under our store policy.
Do you ship outside the USA?
Shipping availability depends on the destinations supported by our store. Please check the available shipping options at checkout.
Still need a hand?
Send us your order number and we will check on your parcel for you.